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Deferral and Cancellation Policy

Our Commitment

ACT Leadership is committed to supporting every participant in completing their coaching education. We understand that life circumstances change, and we've designed this policy to balance flexibility for participants with the operational realities of running ICF-accredited programs with limited cohort seats.

Program Deferrals

If you need to postpone your enrollment to a future cohort, a deferral may be an option. Here's what you need to know:

  • Deferrals are permitted a maximum of two times per participant
  • Your deferred enrollment must take place within one calendar year of your original program start date
  • All deferrals are subject to availability in your requested cohort
  • A deferral fee applies in all cases, whether your request is made before the program begins or after you have started

Deferral fees are based on the date ACT Leadership receives your written request:

Notice Period Admin Fee Variable Fee Total
45 or more days before start — — $0
30–44 days before start $150 — $150
15–29 days before start $150 $300 $450
14 or fewer days before start, or after program has begun $150 $500 $650

The $150 administrative fee applies in all cases and is non-refundable. The variable fee component may be waived at ACT Leadership's discretion for documented extenuating circumstances, including medical emergencies, family emergencies, or a significant unforeseen change in employment. Deferral fees do not apply if ACT Leadership initiates a cohort change.

Program Cancellations

If you need to withdraw from the program entirely, the following refund schedule applies based on the date ACT Leadership receives your written cancellation request:

Notice Period Reimbursement Admin Fee
30 or more days before start 100% less CC processing fees $150
14–29 days before start 80% less CC processing fees $150
13 or fewer days before start 50% less CC processing fees $150
After program start date None N/A

No refund or credit is issued for cancellations after the program start date.

Extenuating Circumstances

We recognize that some situations fall outside any policy framework. If you are experiencing a medical emergency, family crisis, or significant change in employment, please contact us before submitting a formal deferral request. We will review requests for variable fee consideration on a case-by-case basis with supporting documentation.